A Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Center has been unveiled by the Nigerian Communications Commission (NCC) within the public concourse of Terminal C of the Nnamdi Azikwe International Airport in Abuja.
This was a component of the celebration of the World Consumers Rights Day 2023 that the Commission held last Wednesday in Abuja.
The chairman of the NCC Board of Commissioners, Prof. Adeolu Akande, who unveiled the initiative, is quoted in a statement by Reuben Muoka, Director, Public Affairs, NCC, as saying that the launch of TELCARE is the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the country. It is one of the NCC’s strategies, according to him, for enhancing communication with telecom users.
Akande said the project is a deliberate effort by the Commission to amplify its commitment to promoting the interest of consumers using various engagement strategies and initiatives to protect, inform, and educate telecom consumers.
Akande thanked the Federal Airport Authority of Nigeria (FAAN) Management for helping to make sure that a TELCARE Desk was successfully established at the airport and reaffirmed that the platform would act as an additional channel for customers to inquire about customer issues, enabling the Commission to advocate for customers’ needs and raise awareness of the Commission’s activities.
NCC, under the leadership of its Executive Vice Chairman, Prof Umar Danbatta, has continued to re-engineer its strategies and structures to make them more effective to engage critical stakeholders to address unfair practices including but not limited to matters relating to tariffs.
In his goodwill message, the Regional General Manager, FAAN, Kabir Mohammed, said that the Management of FAAN was delighted to partner with the NCC on the initiative, as the passengers and airport users will have the opportunity to resolve issues bothering them while in transit.